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If the article is updated without prior notice
FILE ID: REFUND-01
In which cases a refund applies:
No refunds are allowed for any donations, except for refunds approved by DigitalPlat (the circumstances of which are at our discretion). Once your refund is accepted, your refund will be returned within 72 hours. For the specific return account and requirements, please contact our finance.
Apply to return your donation:
Under normal circumstances, we will not return your donations, as this will affect our financial statistics and normal operations. Therefore, unless there are special circumstances, please do not apply for a refund. If you think you are in a special situation, here’s how to request a refund:
(1)Have your payment receipt (proof of your payment) ready
(2)Get your email ready and send an email with the following template to service@digitalplat.org:
Hi, I have donated to DigitalPlat and I think I am in special situation and would like to request a refund, here is my refund reason:
(Reason for your refund)
(3)Wait for the email reply and follow the email reply to proceed
Attention!
If the donation is more than 24 hours, even if you have a reasonable reason, there is no refund (the time is counted from the moment you send the email)
What’s next:
If your refund reason is accepted, we will return your donation, please contact our finance for details.
If your refund is denied for reasons not justified, you may resubmit your application
Thank you for your donation!
By continuing to donate, you agree to our refund policy
DigitalPlat Foundation
The DigitalPlat Foundation is a legal 501(c)(3) non-profit organization in the United States, and your donations are tax-deductible. EIN: 81-2908499
Last update: 1/19/2023